Licensed operators cannot hide, obscure or leave unstated elements, like fees, charges, casino customer rights limitations, or other disadvantageous stipulations. The service must respect previously agreed-on prices and a reasonable timescale for its realisation. Information, whether spoken or written, is binding if you rely on it. In virtual terms, it should function as previously stated and advertised. Goods must not be faulty or damaged upon receipt.You can liken it to the Gambling Act 2005 rules regarding fair casino game spec statements. Products should also match their description.They should fit the purpose you made known to their provider before purchase.Whether physical or digital, products must respect three essential standards. These are the specifications that apply to gambling sites: Product Quality Consumer Rights Act 2015Īnother piece of legislation that addresses online gambling and adds to the casino customer rights and obligations is the Consumer Rights Act 2015.

Bet cancellations must take effect within 14 days, with possible extensions granted by authorities. The funds used on a bet voided by the Gambling Commission are considered to be a debt that must be paid back by the casino towards UK gamblers.įor a bet to be voided, the Gambling Commission will consider whether the two parties believed the wager to be correct and provided valid information regarding it.īoth sides need to provide all requested data regarding the bet-non-cooperation results in an up to £500 fine. The regulation specifies that if a minor was found to be using gambling services, all funds must be returned and all prizes voided. If it had reasons to believe that the individual was not a child, it might not be liable for offence charges.įailing to comply with the return of stakes condition attached to an operating license is a punishable offence.

Gambling sites must take all reasonable steps to determine a person’s age.

A young person commits an offence if he gambles, enters, or accesses the premises of both physical and remote gambling services.

It may include providing advertisements or information meant to persuade a child or young person to gamble.

What does an invitation to gamble refer to? The Gambling Act of 2005 prohibited inviting, causing, or permitting a child or young person to gamble, except for private or non-commercial activities. In legal terms, ‘child’ denotes an individual under 16 years, while a ‘young person’ is less than 18 years old but is no longer a child.

Online casino games laws uk